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Privacy policy

Privacy policy

Updated October 26th 2023

 

This Privacy Policy may be updated from time to time to keep it up to date with legal requirements and the way we operate our business. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy. We suggest that you check back regularly to review any changes. If we make significant changes to this Privacy Policy, we will seek to inform you by notice on our website or email.

 

What is personal information and how do we use or disclose it?

 

Personal information is information about an identifiable individual and includes your name, contact information, travel itinerary and other information described below.

Booking Travel

 

Boots & Bridges Limited may collect, use or disclose your personal information, either directly or through our partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, email address, emergency contact information, passport information, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us to provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.

If you book a trip with us, we may rely on local service providers. Please be aware that Boots & Bridges Limited may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, if your trip includes internal flights, we will be required to provide certain personal information to the airline for the purposes of securing your ticket. When you book travel services with us, you consent to the collection, use and disclosure of your personal information by Boots & Bridges Limited—and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested.

Your personal information may also be used for the purposes of:

  • Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
  • Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you if such consent is required);
  • Providing ongoing service and support, including resolution of any issues with the services or products you request from Boots & Bridges Limited;
  • Ensuring the safety and security of our passengers and products;
  • Carrying out internal accounting and administration of our business;
  • Complying with laws, regulations, and immigration requirements
  • Contests and Newsletters

We may also collect personal information, including contact information such as name, address, and phone number or email address if you elect to enter a contest or sweepstakes with us or subscribe to our newsletter. We use this personal information for the purposes of administering the contests/sweepstakes or delivering the information you request.

Employment

 

Boots & Bridges Limited collects personal information from those individuals applying for employment or similar positions at Boots & Bridges Limited to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the applied-for position. This information may include name, contact information, educational and employment background, criminal record verification, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.

Service Provider Arrangements

 

In addition to the third party travel suppliers outlined above, Boots & Bridges Limited may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorise and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in the UK, US or other jurisdictions. For information about the policies or practices of our service providers, please contact us at the email address above. Our service providers are given the information they need to perform their designated functions, and we do not authorise them to use or disclose your personal information for their own purposes.

 

European Residents: Transfers of Data Outside Europe

 

 

Please note that if you are resident in the UK, European Union or European Economic Area (“EEA”) we may hold your personal information outside of the EEA. For instance, your personal information may be held by us in Australia (which has been recognised by the European Commission as having an adequate level of privacy protection).

We may also need to transfer your personal information to travel suppliers and other third parties outside of the EEA, for instance where a supplier is based outside of the EEA. Countries outside of the EEA may not have the same level of privacy laws as exist in the UK and the EEA. We will take reasonable steps to ensure that your privacy rights are protected.

Legal and Compliance

 

 

Boots & Bridges Limited and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.

 

How is your personal information protected?

 

 

We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorised access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

 

Can I access my information and whom do I contact for more information?

 

 

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information through your account on the Boots & Bridges Limited website, or you may request access, updates and corrections of inaccuracies in the personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

E-Mail: privacy@bootsandbridges.com

As well as a right to access, update and correct information we hold about you, if you are resident in the UK, European Union or European Economic Area then you have the following additional rights:

  • To be told how long your personal information will be retained by us or the basis on which we make decisions about how long we retain your personal information
  • To require that your personal information is deleted by us, subject to any necessary legal requirements we may have to retain the information
  • To object to our processing of your personal information or to restrict processing of your personal information (but we may be unable to provide certain services to you without processing this information)
  • To receive a copy of any personal information we hold about you in a portable format;
  • To lodge a complaint with a relevant supervising authority (for example the Information Commissioner’s Office in the UK).

 

Website Policies and Cookies

 

 

Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognise your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalise our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.

 

Third Party Cookies

 

 

Third party vendors show Boots & Bridges Limited ads across the internet. These third party vendors use cookies to serve ads based on a user’s prior visits to our website. You can opt out of third-party usage of cookies for advertising purposes by visiting the Network Advertising Initiative opt-out page available at: http://www.networkadvertising.org/choices/.

We may also use a third party to help us gather and analyse information about the areas that you visit on the website to evaluate and improve the customer experience and the convenience of the website, and to help us evaluate some of the specific information related to your website visits.

Who we are

Suggested text: Our website address is: https://bootsandbridges.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.